Telehealth available for most services
Telehealth available for most services
Effective Date: April 8, 2026
At Regional Psychiatry, we respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (regionalpsychiatry.com), use our patient portal, or receive telehealth services from us.
We are a HIPAA-covered entity and comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.
We may collect the following types of information:
Personal Information: Name, date of birth, address, phone number, email address, insurance details, and emergency contact information.
Health Information: Medical history, symptoms, treatment notes, medication records, lab results, and other Protected Health Information (PHI) provided during consultations or portal use.
Technical Information: IP address, browser type, device information, and usage data collected through cookies or similar technologies when you visit our website.
Communication Information: Records of messages, video sessions, and correspondence with our team.
We use your information to:
Provide and coordinate your telehealth care, including scheduling, treatment planning, and follow-up.
Communicate with you about appointments, test results, and care recommendations.
Process billing and insurance claims.
Improve our services and ensure quality of care.
Comply with legal and regulatory requirements.
We may use secure, HIPAA-compliant AI tools (such as Heidi Health) to assist our providers with documenting visits. These tools help summarize conversations and draft clinical notes. All information processed by these tools is protected under HIPAA. Our providers always review and finalize any AI-generated notes to ensure accuracy and quality before they become part of your medical record.
We may share your information only as permitted or required by law:
With other healthcare providers involved in your care (with your authorization when required).
With business associates (such as our telehealth platform, billing service, or electronic health record provider) who are bound by HIPAA Business Associate Agreements.
When you explicitly consent to the disclosure.
When required by law (e.g., court order, public health reporting, or to prevent serious harm).
We do not sell your personal or health information.
You have the right to:
Access and receive a copy of your medical records.
Request corrections or amendments to your information.
Request restrictions on certain uses or disclosures of your information.
Request confidential communications (e.g., alternative contact methods).
Receive an accounting of certain disclosures of your information.
File a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.
We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption, secure servers, and access controls. We maintain patient records and facilitate secure communication through our HIPAA-compliant electronic medical record system, AdvancedMD. However, no system is completely secure, and we cannot guarantee absolute security.
Our website uses cookies and similar technologies to improve user experience and analyze traffic. You can manage cookie preferences through your browser settings. We do not use tracking technologies for targeted advertising.
Our website does not knowingly collect personal information from children under the age of 13.
For patients under 18 who receive clinical services, we comply with applicable laws, including HIPAA, and require appropriate parental or guardian involvement as part of our standard clinical practice.
We may update this Privacy Policy from time to time. We will post the revised version on our website with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy, your privacy rights, or wish to request access to your records, please contact us at:
Email: scheduling@regionalpsychiatry.com
Phone: 407-462-1254
You may also request a copy of our full Notice of Privacy Practices by contacting us.
